International Journal of Electronics Signals and Systems


This paper presents tools of Six Sigma for Telecom Industries; these can achieve powerful operational improvements that produce sustainable business benefits. Six Sigma Qualtec’s dedicated Six Sigma for Telecom practice is specifically designed to help traditional and modern telecommunications providers, become more efficient in their operating procedures. By learning and implementing improvements such as Voice of the Customer (VOC), Six Sigma, Business Process Management Design for Six Sigma and Lean Enterprise principles, those companies will be able to dramatically improve the way they do business thus attracting and keeping customers in this hyper-competitive industry. This paper maps some of the changes in the telecom markets that resulted from competitive entry and gives an insight into the dynamics of competitive markets in relation to quality improvement. Additionally, the presentation seeks to demonstrate that in the quest for the particular competitive outcome via independent and transparent regulation.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.