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International Journal of Computer Science and Informatics

Abstract

Client Relationship Management (CRM) system is used to manage the services provided by a company to its customers. CRM is a multi-disciplinary concept. Its successful implementation involves many aspects. CRM systems have been developed for various fields such as sales management, product management etc., but has not evidently been adopted for providing patent services, where a person or a company can submit his or their work, search for existing patents using key words, etc. Current companies providing patent services, have their own interfaces, which have few limitations. As a result, CRM system for patent servicing is developed where a separate database is maintained for each client, enabling to check previous works, review service being rendered, anytime and anywhere. And at the service provider end, CRM system helps organize work making it clutter free.

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